Shipping Policy

Shipping within Malaysia (Domestic Fulfilment)

Your order will be delivered to you within 10-14 working days unless explicitly stated otherwise.

 For customers that required eye-test, kindly note that your order will only be processed once your prescription is updated post eye-test at our affiliated optical stores. You will receive a confirmation email once your order is being processed.

 In the event that an item you purchased is out of stock, we will notify you by email within 24 hours and refund in full in the form of store credits within 24 hours.

Once your order is dispatched, you will be notified via email with the tracking details. You may also check your account for shipping updates.

Expect delays during festive periods and sales promotion period when volume is high.

We provide trackable delivery via GDex throughout Malaysia as below:

- Peninsular Malaysia: FOC

- East Malaysia (Sabah & Sarawak): RM10 flat rate

We do not ship overseas at the moment. Kindly note that shipping charges are non-refundable and is subject to change without prior notice. Any updates will be shown here. If you have any further questions, do write to us at hello@bywatchout.com.